{% extends "helpdesk/inner.html" %} {% load i18n %} {% load helpdesktags %} {% block welcome_subtext %} {% if helpdesk_settings.HELPDESK_CUSTOM_WELCOME %}
{% trans "From here you can quickly see tickets submitted by you, tickets you are working on, and those tickets that have no owner." %}
{% else %}{% trans "From here you can quickly see your own tickets, and those tickets that have no owner.
Why not pick up an orphan ticket and sort it out for a customer?" %}
{% trans "Queue" %} | {% trans "Open" %} | {% trans "Resolved" %} | {% trans "Closed" %} |
---|---|---|---|
{{ queue.name }} | {% if queue.open %}{% endif %}{{ queue.open }}{% if queue.open %}{% endif %} | {% if queue.resolved %}{% endif %}{{ queue.resolved }}{% if queue.resolved %}{% endif %} | {% if queue.closed %}{% endif %}{{ queue.closed }}{% if queue.closed %}{% endif %} |
Ticket # | {% trans "Priority" %} | {% trans "Title" %} | {% trans "Queue" %} | {% trans "Status" %} | {% trans "Last Update" %} |
---|---|---|---|---|---|
{{ ticket.ticket }} | {{ ticket.get_priority_span }} | {{ ticket.title }} | {{ ticket.queue }} | {{ ticket.get_status }} | {{ ticket.modified|timesince }} |
{% sortable_column_link request "id" 'o1' "Ticket #" 'priority' %} | {% sortable_column_link request "priority" 'o1' "Priority" 'priority' %} | {% sortable_column_link request "title" 'o1' "Title" 'priority' %} | {% sortable_column_link request "queue" 'o1' "Queue" 'priority' %} | {% sortable_column_link request "status" 'o1' "Status" 'priority' %} | {% sortable_column_link request "modified" 'o1' "Last Update" 'priority' %} | {% sortable_column_link request "due_on" 'o1' "Due" 'priority' %} |
---|---|---|---|---|---|---|
{{ ticket.ticket }} | {{ ticket.get_priority_span }} | {{ ticket.title }} | {{ ticket.queue }} | {{ ticket.get_status }} | {{ ticket.modified|timesince|nbsp }} | {% if ticket.due_date %} {% if ticket.due_date > current_dt %} in {{ ticket.due_date|timeuntil }} {% else %} {{ ticket.due_date|timesince }} ago {% endif %} {% endif %} |
{% sortable_column_link request 'id' 'o2' 'Ticket #' 'priority' %} | {% sortable_column_link request 'priority' 'o2' "Priority" 'priority' %} | {% sortable_column_link request 'title' 'o2' "Title" 'priority' %} | {% sortable_column_link request 'queue' 'o2' "Queue" 'priority' %} | {% sortable_column_link request 'created' 'o2' "Created" 'priority' %} | {% sortable_column_link request 'due_on' 'o2' "Due" 'priority' %} | |
---|---|---|---|---|---|---|
{{ ticket.ticket }} | {{ ticket.get_priority_span }} | {{ ticket.title }} | {{ ticket.queue }} | {{ ticket.created|timesince }} ago | {% if ticket.due_date %} {% if ticket.due_date > current_dt %} in {{ ticket.due_date|timeuntil }} {% else %} {{ ticket.due_date|timesince }} ago {% endif %} {% endif %} | {% trans "Take" %} {% if helpdesk_settings.HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED %} | {% trans "Delete" %}{% endif %} |
Ticket # | {% trans "Priority" %} | {% trans "Title" %} | {% trans "Queue" %} | {% trans "Status" %} | {% trans "Last Update" %} |
---|---|---|---|---|---|
{{ ticket.ticket }} | {{ ticket.get_priority_span }} | {{ ticket.title }} | {{ ticket.queue }} | {{ ticket.get_status }} | {{ ticket.modified|timesince }} |